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Patient Rights and Responsibilities

Patient Rights

  • You have the right to be treated with consideration and respect, and with full recognition of your dignity and individuality. You also have the right to be free from mental, physical, sexual and verbal abuse; neglect; and exploitation. Chemical and physical restraints may not be used except when authorized by a doctor for a specific and limited period to protect you or others from injury.
  • You have the right to the limitation of the use of restraints and seclusion to emergencies in which there is an imminent risk of a patient physically hurting himself or herself or others, including staff.
  • You have the right to the consideration of the psychosocial, spiritual and cultural variables of the perception of illness and death.
  • You have the right to know the name of the physician who has primary responsibility for coordinating your care and the name and professional relationship of other physicians who see you.
  • You have the right to know, by name and skill level, the hospital staff caring for you. You have the right to know of the existence of any professional relationship among individuals who are treating you, as well as the relationship to any healthcare or educational institutions involved in your care.
  • You have the right to receive information from your physician about your illness, your course of treatment, any unanticipated outcome of care, and your prospects for recovery in terms that you can understand. When it is not medically advisable to give such information to you, the information will be made available to a legally authorized individual.
  • You have the right for you, or your appointed surrogate, to have reasonable informed participation in decisions involving your healthcare. You should not be subjected to any procedure, recording or filming without your voluntary, competent understanding consent or that of your legally authorized representative. Where medically significant alternatives for care or treatment exists you shall be informed. You shall be informed if the hospital proposes to engage in or perform human experimentation or other research/educational projects affecting your care or treatment, and you have the right to refuse to participate in any such activity.
  • You have the right to have the desired treatment of symptoms, the effective management of pain, and access to protective and advocacy services, or to refuse medical treatment, and to formulate advance directives to the extent permitted by law. When refusal of treatment by you or by your legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the hospital's relationship with you may be terminated upon reasonable notice.
  • You have the right to be interviewed and examined in surroundings designed to assure you reasonable visual and auditory privacy. This includes the right to have a person of one's own sex present during certain parts of a physical exam, treatment or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose.
  • You have the right, at your expense, to consult with a specialist.
  • You have the right to be informed by your physician of your continuing health requirements following your discharge from the hospital.
  • You have the right to optimum comfort and dignity in the event of terminal illness.
  • You have the right to know what services are provided by the facility and their costs.
  • You have the right to receive and examine your bill, regardless of source of payment. An appropriate staff member will discuss these matters with you at your request.
  • You have the right to timely notice prior to termination of your eligibility for reimbursement by a third-party payout for the cost of your care.
  • You have the right to reasonable responses to any reasonable requests you make for services.
  • You have the right to leave the facility, against your doctor's advice, to the extent permitted by law.
  • You have the right to expect confidential treatment of all communications and records pertaining to your care. You may approve or refuse the release of these records to anyone outside the hospital except in the case of your transfer to another healthcare facility or as may be required by law or third-party payment contract.
  • You have the right to access your medical record information within the limits of the law.
  • You have the right to talk privately to anyone you wish, except when it interferes with your treatment and your doctor so states in your medical record. Daily visiting hours are established for patients. See hospital personnel for the exact hours in your area.
  • You have the right to talk with or refuse to talk with or see anyone not officially connected with the hospital, including visitors, or persons officially connected with the hospital but not directly involved with your care.
  • You have the right to privacy during bathing and other activities concerning personal hygiene, except when assistance is needed for safety and well-being.
  • You are entitled to information about the mechanism of the hospital for the initiation, review and resolution of patient complaints.

It is your right to voice any grievance or recommendation you may have regarding your care and treatment in this facility, or to file a complaint about noncompliance, and no action will be taken against you for doing so. If you wish to file a grievance or any concerns about patient care and safety in the hospital, that the hospital has not addressed, you may contact the following:

Bud Barrow, CEO
337.462.7409

Nursing Administration
337.462.7112

If concerns cannot be resolved through the hospital, complaints or concerns may be filed with the state survey agency or The Joint Commission (TJC).

Department of Health and Hospitals (DHH)
Hospital Complaint Desk
P.O. Box 3767
Baton Rouge, LA 70821
225.342.6429

The Joint Commission (TJC)
Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
630.792.5636 (fax)
patientsafetyreport@jointcommission.org

  • You have the right to place money, jewelry and small items in the hospital safe for safekeeping. You will also have the right to manage your personal financial affairs.
  • You do not have to work in order to stay in this facility if the work is not part of your therapy.
  • You have the right to access protective services when considered necessary for personal safety and security.
  • You have the right to allow a guardian or next of kin to exercise all of the above rights on your behalf if you are incompetent or a minor.

Patient Responsibilities

  • You have the responsibility to be considerate of other patients and to see that your visitors are considerate as well; particularly in regard to noise, smoking and the number of visitors, which may be annoying to other patients.
  • You are expected to abide by the hospital rules and regulations.
  • You have the responsibility to respect other patients' cultural and personal dealing with illness and death.
  • You have the responsibility to cooperate to the best of your ability with all hospital personnel caring for you.
  • You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to your health.
  • You have the responsibility to report unexpected changes in your condition to the responsible practitioner.
  • You are responsible for reporting whether you clearly comprehend a contemplated course of action and what is expected of you.
  • You have the responsibility to ask questions if you do not understand any direction or information given you. If you refuse any medication, treatment or procedure recommended by your physician, you will be asked to sign a statement releasing the facility from all responsibility as a result of such course of action.
  • You are responsible for following the treatment plan recommended by the practitioner primarily responsible for your care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible physician's orders, and as they enforce the applicable hospital rules and regulations.
  • It is your responsibility to pay promptly for healthcare services ordered by your physician and provided to you in the course of your treatment. If requested, the hospital will process an insurance claim on your behalf if you provide the policy information necessary and a signed claim form.
  • It is your responsibility to be prompt about asking any questions that you may have.
  • You will be responsible for signing the Release of Information Form if you wish your records to be released.
  • You have the responsibility to respect the privacy of your fellow patients.
  • It is your responsibility to exercise your right as a patient and as a citizen. You are encouraged to voice your grievances to appropriate personnel so that corrective action can be taken.
  • You are responsible for the personal possessions you keep in your room.
  • You have the responsibility to respect other people's property and that of the hospital.

Patient Visitation Rights

As a patient at Beauregard Health System, you have a right to have visitors and that all visitors enjoy equal visitation privileges consistent with patient preferences and subject to the hospital's justified clinical restrictions.

Justified Clinical Restrictions

Justified clinical restrictions means any clinically necessary or reasonable restriction or limitation imposed by the hospital on a patient's visitation rights when restriction of limitation is necessary to provide safe care to a patient and/or other patients. A justified clinical restriction may include, but need not be limited to, one or more of the following:

  • A court order limiting or restraining contact.
  • Behavior presenting a direct risk or threat to the patient, hospital staff or others in the immediate environment.
  • Behavior disruptive of the functioning of the patient care unit.
  • Reasonable limitation on the number of visitors at any one time.
  • Patient's risk of infection by the visitor.
  • Visitor's risk of infection by the patient.
  • Extraordinary protections because of a pandemic or infectious disease outbreak.
  • Substance abuse treatment protocols requiring restricted visitation. 
  • Patient's need for privacy or rest.
  • Need for privacy or rest by another individual in the patient's shared room.
  • When the patient is undergoing a clinical intervention or procedure and the treating healthcare professional believes it is in the patient's best interest to limit visitation during the clinical intervention or procedure.

Statement of Patient Visitation Rights

Prior to care being provided, the hospital shall inform each patient at the time he or she is informed of his or her other rights (or his or her support person, where appropriate) in writing of:

  • Patient's visitation rights.
  • Patient's right to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member or a friend.
  • Patient's right to withdraw or deny such consent at any time.
  • Justified clinical restrictions that may be imposed on a patient's visitation rights.

All visitors designated by the patient (or support person where appropriate) shall enjoy visitation privileges that are no more restrictive than those that immediate family members would enjoy.

Selection of Visitors

The hospital shall accept verbal confirmation from a patient of individuals who should be admitted as visitors of the patient and individuals who should be denied visitation rights. The hospital may record such information in the records for future reference. In the event the patient is a minor, the legal parent of the minor shall be given the opportunity to verbally designate the individuals permitted to visit the minor child.

Selection of a Support Person

A patient may verbally designate a support person to exercise the patient's visitation rights on his or her behalf should the patient be unable to do so. Upon such designation by a patient, the legal status of the relationship between the patient and the designated support person shall be irrelevant. This designation of an individual as the patient's support person, however, does not extend to medical decision making. In the event the patient is unable to exercise his or her patient visitation rights, the hospital shall recognize the support person's verbal directive as to who should be admitted as visitors of the patient and individuals who should be denied visitation rights with respect to the patient.

Incapacitated Patients

In the event a patient is unable to select visitors due to incapacitation and such patient has not designated a support person to exercise the patient's visitation rights, the hospital may consider the following non-exhaustive forms of proof to establish the appropriateness of a visitor or to designate a support person for the incapacitated patient when two or more individuals claim to be the incapacitated patient's support person capable of exercising the patient's visitation rights:

  • An advance directive naming the individual as a support person, approved visitor or designated decision maker (regardless of the state in which the directive is established).
  • Shared residence.
  • Shared ownership of a property or business.
  • Financial interdependence.
  • Marital/relationship status.
  • Existence of a legal relationship (may be a legal relationship recognized in another jurisdiction, even if not recognized in the hospital's jurisdiction, including parent-child, civil union, marriage or domestic partnership).
  • Acknowledgment of a committed relationship (e.g., an affidavit).
  • Written documentation of the patient's chosen individual(s) even if it is not the legally recognized advance directive.

Justified Clinical Restrictions on Patient's Visitation Rights

The hospital may impose justified clinical restrictions on a patient's visitation rights. When restricting visitation rights, the hospital shall explain to the patient (or support person as applicable) the reasons for the restrictions or limitations on the patient's visitation rights and how the hospital's visitation policies are aimed at protecting the health and safety of all patients. The hospital shall not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Grievance

If any patient of the hospital believes that his or her patient visitation rights have been violated, they may file a complaint using the hospital's internal grievance system.