Recently, a patient in the Labor & Delivery unit lost a pregnancy. This was the mother’s first child and she was devastated. Shelby organized flowers, a gift card and a jump drive with pictures of the infant for the mother. Shelby truly went above and beyond to make such a tragic moment special.
Recently, a patient in the Emergency Department was experiencing abdominal pain. Through the course of her treatment, it was discovered the patient needed emergency surgery. The patient stated that “Heather is absolutely phenomenal. Her bedside manner, clinical expertise and empathy makes her the kind of Nurse I’d want taking care of a loved one and have as a colleague.”
“I had to bring a family member to the ED yesterday. It was such a pleasant experience from registration through discharge. Sunday morning around 10 was a good time, as there was no wait. All the staff were wonderful, kind, and professional as always. The physician was friendly and caring. Although all the staff were great, I really want to report on our main nurse, Jackie Laird. Jackie is a travel, contract nurse. She treats our community members like she is a part of this community/family, and to me, we couldn't ask for more as a travel nurse. She is very kind, smart, professional, and was very quick to check on us. I really appreciated having her take care of my family." -Beauregard Health System Visitor