Recently, a patient in the Labor & Delivery unit lost a pregnancy. This was the mother’s first child and she was devastated. Shelby organized flowers, a gift card and a jump drive with pictures of the infant for the mother. Shelby truly went above and beyond to make such a tragic moment special.
Recently, a patient in the Emergency Department was experiencing abdominal pain. Through the course of her treatment, it was discovered the patient needed emergency surgery. The patient stated that “Heather is absolutely phenomenal. Her bedside manner, clinical expertise and empathy makes her the kind of Nurse I’d want taking care of a loved one and have as a colleague.”